As a Customer Service Representative, you will be responsible for interacting extensively with customers either from the Esurance Call Center in Sioux Falls OR from your home office. This role includes gathering information, keying data, and providing answers to our customer. Employees must successfully pass three months of training at the Sioux Falls facility before an employee can request permission to work at home. Once permission is granted, it is not guaranteed. For example, if an employee's attendance or performance begins to slip, they may loose their work at home privilege and may be required to work in the facility.
Shifts Currently Available:
Once an employee selects a shift pattern, then the shift will be consistent (not changing from week to week). If an employee accepts a shift, then they should anticipate remaining on that shift for at least one year. We currently have two categories of shift patterns available:
10 hour shift/4 days a week - working over the weekend - Friday, Saturday, Sunday and Monday evenings
Shift patters to choose from all are equivalent or similar to:
8:00 a.m. to 6:30 p.m.
8:30 a.m. to 7:00 p.m.
9:00 a.m. to 7:30 p.m.
9:30 a.m. to 8:00 p.m.
Days off: Tuesday, Wednesday, Thursday.
8 hour shifts/5 days a week - working on Tuesday, Wednesday, Thursday, Friday and Saturday evenings
Shift patters to choose from are equivalent or similar to:
1:00 p.m. to 9:30 p.m.
1:30 p.m to 10:00 p.m.
2:00 p.m. to 10:30 p.m.
2:30 p.m. to 11:00 p.m.
3:00 p.m. to 11:30 p.m.
3:30 p.m. to 12:00 a.m.
Days off: Sunday, Monday.
Esurance offers an excellent work environment, complete benefits package, including **3 weeks** of PTO/Vacation accrued by your first anniversary! Visit us at www.Esurance.jobs to view all of our open positions in your area!
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